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Investor Charter

Stock Broker

Depository Participant

Investor Charter Investor Complaints

Date

Caption

Download

02-Jun-25

INVESTOR-CHARTER-STOCK-BROKER

05-Jan-22

INVESTOR CHARTER - BROKER

Attention Investors

1) Prevent Unauthorized Transactions in your Trading / Demat account. Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from CDSL on the same day." - Issued in the interest of investors.

2) KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc), you need not undergo the same process again when you approach another intermediary.

3) No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

4) Clients / Investors are advised to: (i) remain cautious on the unsolicited e-mails and SMS advising them to buy, sell or hold securities; (ii) to trade only on the basis of informed decision; (iii) share their knowledge or evidence of systemic wrongdoing, potential frauds or unethical behaviour through the anonymous portal facility provided on NSE website: https://www.nseindia.com/int_invest dynacontent/any_portal.html

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month

Disclosure of Proprietary Trading: We do engage in proprietary trading in the Capital Market and Commodity segments

PSB Direct

Registered Office Address : 102, AC Block, 2nd Street, 6th Main Road, Anna Nagar, Chennai – 600040

Telephone : 044 : 71300300 |9008349107 | E-mail : helpdesk@apollomoney.com

NSE Member Code No: 13397 | BSE Member Code No : 6104 | SEBI Regn No : INZ000164630 | MCX Member ID : 40540 | CDSL DP ID : 65600 | SEBI Regn No : IN DP –05-2015 | AMFI Regn No : ARN No 78630

Investors having grievances/ complaints can send their e-mail on following ID: investorgrievance@apollomoney.com

Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances.

Disclaimer: ‘Investments in securities market are subject to market risk, read all the related documents carefully before investing.’

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Advisory - KYC Compliance

All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Address, Mobile Number, Email id and Income Range have been made mandatory. Investors availing custodian services will be additionally required to update the custodian details.

Investors may contact their respective stockbrokers / depository participants for updation of details in their trading / demat account.
The last date to update KYC is on or before March 31, 2022.
Thereafter non-compliant trading accounts will be blocked for trading by the Exchange.
The non-compliant demat accounts will be frozen for debits by Depository Participant or Depository.
On submission of the necessary information to the stockbroker and updation of the same by the stockbroker in the Exchange systems and approval by the Exchange, the blocked trading accounts shall be unblocked by the Exchange on T+1 trading day.
The demat account shall be unfreezed once the investor submits the deficient KYC details and the same is captured by the depository participant in the depository system.
To ensure smooth settlement, the investors are requested to ensure that both the trading and demat accounts are compliant with respect to the KYC requirement.
The investors are hereby requested to comply with the regulatory guidelines issued by Exchanges and Depositories from time to time with regard to KYC compliance and related requirements.